Data Deletion Instructions

1. Who This Page Is For

This page is for the gyms, studios and clubs that use EasyMembr to run their business. It explains how to disconnect a linked Instagram or WhatsApp Business account, how to have the data EasyMembr holds for your business deleted, and what we are obliged to retain.

If you are a member of a gym rather than its operator, EasyMembr does not hold your information on its own account — we store and process it on behalf of the gym you signed up with, and only that gym can authorise its deletion. Please contact your gym directly. If you are unsure who to reach, write to us and we will point you to the right operator.

2. Disconnecting Instagram or WhatsApp

You can disconnect a linked Meta account yourself at any time, without contacting us. In EasyMembr, go to Settings → Integrations, choose Instagram or WhatsApp Business, and select Disconnect. Only an account owner can do this.

Disconnecting immediately deletes the credentials and account identifiers EasyMembr received from Meta when you connected: the Facebook Page ID, the Instagram Business account ID or WhatsApp Business Account ID and phone number ID, and the access token issued to us. EasyMembr stops receiving messages for that account from that moment, and holds nothing further that could be used to reach it.

Disconnecting does not delete the conversations already received through that channel, because those belong to your business records and you may still need them. To have those deleted as well, use the request route in section 3.

3. Deleting Data Received Through a Connected Channel

To delete the message history and enquiry records that arrived through a connected Instagram or WhatsApp account, email info@easymembr.ai with the subject line "Data Deletion Request", sent from the email address registered as an owner on your EasyMembr account. Sending from your registered address is how we confirm the request is authorised.

Tell us the name of your gym, the channel concerned, and whether you want the conversation history deleted for a specific period or in full. On completion we delete the conversation threads and individual messages, the platform-assigned identifiers linking those threads to the people who sent them, and any enquiry or lead records created from them.

4. Deleting Your Entire EasyMembr Account

To close your account and have your business's data deleted, email info@easymembr.ai from your registered owner address with the subject line "Account Deletion Request", naming the gym and confirming you want the account closed.

Once verified, this deletes your gym's record and settings, staff logins, member and contact records, enquiries and leads, attendance history, class and schedule data, signed waivers, and uploaded media including photographs and documents, together with any connected channel credentials still held.

Because this also erases the records of everyone who was a member of your gym, we ask you to confirm that you have met your own obligations to them first — including any notice, data-export or retention duty you owe under the terms you agreed with them, or under law applicable where you operate. Deletion is permanent and we cannot restore an account afterwards.

5. Revoking Access From Meta

Disconnecting inside EasyMembr removes our copy of the credentials. You may additionally revoke the permission grant from Meta's side, which is a separate record held by Meta rather than by us.

In Meta Business Settings, open Business Integrations, find EasyMembr, and remove it. For a personal Facebook account, the equivalent control is under Settings & Privacy → Settings → Apps and Websites. Doing this invalidates the access token independently of anything we hold.

6. What We Retain, and Why

Financial records cannot be deleted on request. Where a payment, invoice, refund or tax document was issued, tax and accounting law requires that it be retained for a prescribed period, and our systems are built so that a completed financial entry can never be altered or removed. These records are kept in full and deleted only once the statutory retention period has passed.

We also retain aggregated and statistical information — such as counts of visits or revenue totals for a period — which no longer identifies any individual once the underlying contact records are deleted.

In every case we tell you in writing exactly what has been deleted and what has been retained, and why.

7. Requests From Your Own Members

If one of your members asks you to delete their information, you can pass that instruction to us at info@easymembr.ai from your registered owner address, and we will carry it out against that member's records. You remain responsible for deciding whether the request should be honoured and for any records you are separately required to keep.

Members who write to us directly are told to contact their gym, and where they name the gym we let you know that a request was made.

8. How Long It Takes

Disconnecting a channel inside EasyMembr takes effect immediately.

For requests sent to us by email, we acknowledge within 7 business days and confirm what will be deleted and anything we are required to retain. We complete verified deletions within 30 days. If a request is unusually large or spans several locations, we will tell you before the 30 days elapse and give you a revised date.

Deleted records are removed from our active systems on completion. Encrypted backups are retained on a rolling schedule and overwritten in the ordinary course, so a deleted record may persist in backup for a short further period. It is not restored to the active system and is not used for any purpose.

9. Contact

Deletion requests, and any question about this process, should go to info@easymembr.ai or +91 80192 96262. You may also write to us at Madhava Reddy Colony, Gachibowli, Hyderabad, Telangana 500032.

This page describes the deletion process specifically. For the full account of what we collect and why, see our Privacy Policy at https://easymembr.ai/privacy/.